Returns & Refunds

If when you receive your skin it is damaged or faulty in any way, or is not the item you ordered, please contact us within 5 days of receipt of your skin and we will arrange for a replacement skin to be sent to you straight away. We will ask you to return the skin to us, the cost of which we will cover. In all cases you must return the skin unused on its backing with a copy of the dispatch note. Please inform us in writing if your skin is faulty or incorrect by emailing us at support@thinkskins.co.uk. You may of course call us if you wish to speak with us, but we will also ask for an email confirming the issue. if you are not totally satisfied with your skin.

We hope that you will be totally satisfied with your skin. However, if for some reason you are not, you may return your skin and we can either send you another skin or arrange a full refund. If you wish to do this, you must notify us within 7 working days after the day of receipt of your skin. We will ask you to return the skin in its original condition, unused on its backing with a copy of the dispatch note.

You must inform us in writing by emailing us at support@thinkskins.co.uk if you wish to return your skin. Whilst we will provide a full refund, including any delivery costs, we do ask that you pay for the cost of returning the skin to us. If you are returning a skin you have a duty to keep it in your possession and to take reasonable care of it until you return it.

Skins must be returned unused on their backing in the original packaging. Refunds Refunds will be made within 30 days of notification of refund request. This does not affect your statutory rights. Warranties and Liability ThinkSkins accepts no responsibility for any loss or damage occasioned by its online purchasing service or by goods supplied using it except as required by law, even if we could have foreseen the loss or the possibility of it was brought to our attention.

Nothing in these terms excludes or limits ThinkSkins liability for - loss, damage, death or personal injury resulting from our negligence - fraudulent misrepresentation. In the absence of any negligence other than breach of duty by ThinkSkins, your use of any goods other than in accordance with their intended purpose and as stated in any instructions is entirely at your own risk.

ThinkSkins will make every effort to deliver goods within a reasonable time from the date of your order and to comply with our obligations under these terms, but we cannot be held responsible for delays due to circumstances beyond our control such as adverse weather conditions, transport delays or mechanical breakdowns. The goods are sold in accordance with the manufacturer's specification, subject to any qualification or representation contained on the website.

ThinkSkins make no other promises or warranties about the goods. If either you or we are in breach of these terms and conditions, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an order.